Frequently Asked Questions
Quick answers to the most common questions about sizing, compatibility, shipping, and returns. If you still need help, contact us and we’ll point you to the right option.
Sizing & Fit
To determine your strap width, measure the inner distance (in millimeters) between the lugs of your watch. Our Strap Sizing Guide shows how.
Strap fit depends on your wrist size and the strap length. Each product page lists the strap length. If you’re unsure about how to determine fit, refer to our Strap Sizing Guide.
Many straps come in multiple lengths. If a product is available in Short, Regular, or Long, it will be listed on the product page. If you don’t see a suitable option, contact us and we’ll recommend alternatives.
Yes. Larger, thicker watches often wear better with sturdier straps and may require longer lengths depending on wrist size. Read our guide Will This Strap Fit My Watch? for more details.
Compatibility & Hardware
We sell many shorter-length straps that are a perfect fit for smaller wrists. You can start with our Strap Sizing Guide and then filter by strap length on the collection pages where available.
In most cases, you can confirm fit by matching the lug width and ensuring your watch uses standard spring bars. Watches with curved lugs, integrated cases, or proprietary attachments may require model-specific straps.
Find more details in our guide Will This Strap Fit My Watch?.
We can help with fit questions. For questions about aesthetic suitability, read Will This Strap Fit My Watch?.
Some are, but many watches with curved lugs or integrated cases require a strap designed for that specific case shape. Read more about it in our guide Will This Strap Fit My Watch?.
Yes. For each strap that is not already integrated with quick-release spring bars, we include one free pair of strong, seamless double-flange stainless steel spring bars.
Often, yes. You’ll need to match the strap’s buckle width to your hardware. Some clasps require specific thickness ranges, so check the product specs or contact us if you want to confirm.
Yes. Our Apple Watch band adapters accommodate most 22mm straps.
Materials & Wear
Most leather straps are not intended for water exposure. Some leathers are more water-resistant than others, but repeated moisture will shorten lifespan. If you want water-ready options, consider rubber or a NATO-style strap.
Many materials break in with wear. Leather typically softens; textiles can relax slightly; rubber stays more consistent. Product pages note material type and intended use where applicable.
Natural leather can have a noticeable scent when new. It typically dissipates with time and normal wear. We cannot accept returns for straps that have absorbed odors such as cologne or smoke.
See our Returns & Exchanges policy for details.
Yes. All of the straps and hardware we sell are made from skin-safe materials such as stainless steel, rubber, and synthetic textiles. We do not use nickel-plated or allergenic alloys. If you have a known sensitivity and would like to confirm a specific product, please contact us.
Shipping
Orders placed by 2:00 pm Pacific Time on business days typically ship the same day. Orders placed after this time ship the next business day. For current details and service levels, see Shipping Information.
Yes. Once your order ships, you’ll receive a tracking email to the address used at checkout.
Yes. Visit our Shipping Information page for international options and details.
Returns & Exchanges
We accept returns of unused, undamaged merchandise for refund or exchange within the stated window. Full details are on our Returns & Exchanges page.
Trying a strap on carefully can still be return-eligible if it remains unused and in like-new condition. Straps that show wear or that have absorbed odors such as cologne or smoke are not eligible for return.
Yes, exchanges are available for eligible items. Please see our Returns & Exchanges policy for instructions.
Other Frequently Asked Questions
Yes. We source directly from brands and authorized channels. If you have a question about a specific item, contact us.
While Bonetto Cinturini manufactures straps in a wide range of colors, many of those colors are not offered as standard retail items. We sell only the colors currently available for individual purchase, and we’re unable to request or special order one-off colors.
See our Bonetto Cinturini strap sizing guide for cutting instructions: Bonetto Cinturini sizing guide .