Returns Policy

Holben’s accepts returns or exchanges of unused, undamaged watch straps and accessories within 60 days of purchase. To ensure that an item remains eligible for return, please confirm suitability before fastening it to your watch or wrist.

Final sale items

Items marked Final Sale are not eligible for return, exchange or refund. This includes any product identified as Final Sale on the product page at the time of purchase.

Condition requirements

• Items must be unused, unworn and in original condition.
• All original packaging, including bags, tags and cases, must be included and unaltered.
• Items that have been worn, resized, damaged or otherwise modified cannot be accepted.

Watch straps are made from porous materials such as leather, rubber and textiles and can absorb environmental odors even without visible wear. Items with noticeable scents, including fragrance, smoke or other household or environmental odors, are not eligible for return or exchange. This policy helps ensure that every customer receives a strap in truly new condition.

Before sending a return

Please contact us before sending a return or exchange so we can confirm eligibility and provide return instructions.

Return shipping

Return shipping costs are the responsibility of the customer. Returns must be sent via USPS with tracking. Holben’s is not responsible for returns lost in transit.

Packaging and shipping

• Pack your return securely in a padded envelope or small box.
• Do not use a standard letter envelope, as items can be damaged or destroyed by postal sorting machines.
• Ship via USPS with tracking.
• Couriers such as UPS and FedEx do not deliver to PO boxes.

For information about shipping methods, transit times and tracking, see our Shipping Policy page.

Exchanges

If you are requesting an exchange, let us know when you contact us so we can confirm availability and provide exchange instructions.

Refunds

Approved refunds for eligible returned items are issued to the original payment method. We issue refunds promptly after receiving and inspecting the return. Banks typically take 3–5 business days to post a refund, although in some cases it can take up to 10 business days.

Return address

Please include a note with your name, order number and reason for return.

HFWB
Returns Department
PO Box 10853
Bainbridge Island, WA 98110

Questions about a return or exchange? Contact us and we’ll help.