Shipping & Returns

Shipping

Not to brag, but we are famous for our fast shipping!

Watch straps and accessories:

U.S. buyers: All shipping options include tracking.

FREE USPS Ground Advantage shipping (3-5 business day transit time) for orders over $39.
$4.95 USPS Ground Advantage shipping for orders up to $39.00.
$8.95 USPS Priority Mail (2-4 business day transit time).
$23.95 USPS Priority Mail Express (1-2 business day transit time).

International buyers: Quickly-dispatched USPS First Class International shipping for one flat fee of $16.95, regardless of number of items purchased.

Orders shipped outside of the USA may be subject to customs or import fees upon arrival in the destination country. Payment of any import duties, fees or taxes is the responsibility of the customer. Contact your local customs office for information regarding potential charges.

Watches:

Watches are eligible for sale only to buyers with delivery addresses within the United States and U.S. territories. Your purchase will ship safely and securely packed in a sturdy box, fully insured with door-to-door tracking.

FREE USPS Ground Advantage shipping (3-5 business day transit time).
$8.95 USPS Priority Mail (2-4 business day transit time).
$23.95 USPS Priority Mail Express (1-2 business day transit time).

 

Returns & Exchanges

Watch straps and accessories:

Holben's Fine Watch Bands accepts returns of unworn, undamaged watch straps or accessories for refund or exchange within thirty days of purchase. (To ensure that items remain in original condition, please confirm suitability before fastening to your watch or wrist.)

All product packaging (bags, tags, cases, etc.) must be unaltered and returned with each item. Items without original packaging will be refused. Items that have been worn, resized, damaged or otherwise modified (including exposure to cologne, tobacco smoke or other odors) will not be accepted.

Orders must be packed in a padded envelope or small box, and shipped via USPS with delivery confirmation. (Other couriers such as DHL and UPS will not deliver to PO boxes.)

Watches:

Holben's accepts returns of wristwatches for refund within seven days of receipt. Refunds for watches are subject to a restocking fee of five percent.

Wristwatches must be returned in unaltered condition, complete with any boxes, cases, literature, accessories and packaging materials originally received. Watch purchases returned in damaged or incomplete condition void the return policy, and will be refused.

Watch returns must be safely and securely packed in a box, and shipped via USPS with delivery confirmation. (Couriers such as DHL and UPS will not deliver to PO boxes.) Purchasing USPS insurance in the event of loss or damage in transit is at your discretion, but strongly recommended.

Address:

Please ship all returns to the address below, with a note stating your name, date of purchase and reason for return.

HFWB
Returns Department
PO Box 10853
Bainbridge Island, WA 98110

We are happy to help with returns and exchanges. If you have any questions, please contact us.