Returns & Exchanges
Watch straps and accessories:
Holben's Fine Watch Bands accepts returns of unworn, undamaged watch straps or accessories for refund or exchange within thirty days of purchase. (To ensure that items remain in original condition, please confirm suitability before fastening to your watch or wrist.)
All product packaging (bags, tags, cases, etc.) must be unaltered and returned with each item. Items without original packaging will be refused. Items that have been worn, resized, damaged or otherwise modified (including exposure to cologne, tobacco smoke or other odors) will not be accepted.
Orders must be packed in a padded envelope or small box, and shipped via USPS with delivery confirmation. (Other couriers such as DHL and UPS will not deliver to PO boxes.)
Holben's accepts returns of wristwatches for refund within seven days of receipt. Refunds for watches are subject to a restocking fee of five percent.
Wristwatches must be returned in unaltered condition, complete with any boxes, cases, literature, accessories and packaging materials originally received. Watch purchases returned in damaged or incomplete condition void the return policy, and will be refused.
Watch returns must be safely and securely packed in a box, and shipped via USPS with delivery confirmation. (Couriers such as DHL and UPS will not deliver to PO boxes.) Purchasing USPS insurance in the event of loss or damage in transit is at your discretion, but strongly recommended.
Please ship all returns to the address below, with a note stating your name, date of purchase and reason for return.
PO Box 10853
Bainbridge Island, WA 98110
We are happy to help with returns and exchanges. If you have any questions, please contact us.